I tweeted this question a week ago. It didn’t go as viral as I thought it would…but it did get some responses. For example: “I surely hope not.” “Sometimes I think it is!” “Seems like it!” I tweeted that out after having 2 experiences with organizations where the customer service was subpar, in my opinion. I’m sure we’ve all been there. It wasn’t like they cussed at me or did anything that was underhanded or illegal. But they didn’t provide good customer service. I used to teach a college-level course on customer service – because it’s that important for businesses. ...
The Elements of an Effective Church Outreach Event
Last Saturday, the church that I have the privilege of serving in had its annual Independence Day Celebration. There were several thousand people on our campus. Many of these have never attended a Sunday morning service at our church. For some of them, this is their first contact with our church. For others, this is the only contact they've ever had with our church because many of them come year after year. But, this is one of three major outreach events we hold each year - the other two are an Easter egg hunt that we call Eggstravaganza and a...
The Basics of Christian Leadership
In the Bible we have some of the best examples of leadership that can be found any where. It is a literal resource of Christian leadership and one that all leaders can fund nuggets of wisdom to help them get better at leading others. As a Christian, it's important that we understand some basics about leadership as it relates to our faith and apply some foundational things to our lives as we seek to lead others well. Be a student of the Word. We read magazines and blogs with leadership tips and tricks. We attend expensive leadership development seminars and...